Question 1

What is Pagivo PDF?

Accepted Answer

Pagivo PDF is a web application for everyday PDF work. You can merge, split, compress, rotate, protect, unlock, organize, and convert supported files directly from your browser.

Question 2

Do I need to install software?

Accepted Answer

No. Pagivo PDF runs in the browser, so there is nothing to install on your device. You open the site, choose a tool, upload your file, and process it online.

Question 3

Which devices can I use Pagivo PDF on?

Accepted Answer

Pagivo PDF works on modern desktop and mobile browsers. If your device can open the website and upload files, you can use the tools.

Question 4

Which file types are supported?

Accepted Answer

Support depends on the tool. PDF tools accept PDF files, while conversion tools accept formats such as DOCX, JPG, PNG, XLSX, PPTX, and HTML where listed on the tool page.

Question 5

Can I create an account with email and password?

Accepted Answer

Yes. You can sign up with your name, email address, and password directly on the site.

Question 6

Can I sign in with Google?

Accepted Answer

Yes. If Google sign-in is enabled and correctly configured, you can use your Google account instead of creating a separate password.

Question 7

Will my Google account and email account become two separate accounts?

Accepted Answer

Not if the email address matches. When you first sign in with Google, Pagivo PDF links the Google account to the existing email account for the same address.

Question 8

Do I need an account to use the tools?

Accepted Answer

You can browse tools and prepare files without an account, but account access is used for actions such as protected downloads and keeping your session tied to one user profile.

Question 9

How do downloads work on Pagivo PDF?

Accepted Answer

Upload your file, choose the settings, process it, and download the finished result when it is ready.

Question 10

Do I need a subscription?

Accepted Answer

No recurring subscription is required for the current core flow.

Question 11

Why sign in before downloading?

Accepted Answer

Signing in keeps your session tied to one user profile and helps protect access to generated results.

Question 12

What formats do I receive after processing?

Accepted Answer

That depends on the tool. Some tools return a PDF, some return a DOCX document, and others return a ZIP archive when multiple output files are generated.

Question 13

Are my files processed securely?

Accepted Answer

Pagivo PDF processes files on the server for the requested operation and does not publish them as public links. Account sessions are protected with signed cookies.

Question 14

Why did my file fail to process?

Accepted Answer

The most common reasons are an unsupported format, a damaged source file, a file that is too large for the current operation, or content that the selected tool cannot interpret correctly.

Question 15

Why is Google sign-in not working?

Accepted Answer

When Google sign-in fails, the usual cause is OAuth configuration. The callback URL registered in Google Cloud must exactly match the site origin and `/api/auth/google/callback` path used by the live app.

Question 16

Can I retry a failed operation?

Accepted Answer

Yes. In most cases, you can upload the file again, adjust the settings, and rerun the tool. If the source file itself is invalid, the same error will usually repeat until the file is corrected.

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